Return Process
To return items, you must include your original sales receipt. We suggest that you send items back to Eyecandystl.com using a tracking number. We are not responsible for items that are lost or damaged while in-transit to us. Return items are to be sent to the following address:
Eyecandystl.com8778 Bridgeport Ave.
Exchanges/Returns
Due to the fast pace of our changing inventory, it is best to return your item(s) for a refund and place an order for the item(s) you want.
Shipments
All orders will be shipped at a flat rate of $6.95 through USPS or UPS. Orders of $150 or more will receive FREE shipping. Once your order has been processed and shipped, you will receive a shipping confirmation to your provided e-mail address. The shipping confirmation e-mail will include the tracking number for your package. All of our packages are shipped via USPS or UPS and can be tracked online at https://www.usps.com/ or https://www.ups.com. At this time, we only ship within the continental United States, and cannot ship to APO addresses.
Please note, purchases over $300 must be shipped to the billing address. If you place an order in which the amount is over $300 and your billing & shipping address do not match, you will be contacted to resolve the issue before we ship your purchase.
Store Pick-Up
You can shop online, and pick up your order from our Brentwood, MO store!
Orders placed by 1PM CST will be available for pick up the same day after 3PM CST.
Upon the arrival of your order, you will be notified by one of our team members informing you that your order is ready for pick up at our Brentwood, MO store.
Please note, that Eye Candy Boutiques hours are posted online every week.
Incorrect Shipping Method & Incorrect Address
Eyecandystl.com is not responsible for a customer selecting the incorrect shipping method at checkout or entering the incorrect shipping address. Please make sure all information is correct before submitting your order at Eyecandystl.com
Example: Customer chooses Store Pick-Up instead of Shipping.
In the event that a customer accidentally selects the "Store Pick-Up" option instead of "Shipping", Eye Candy Boutique must receive payment for shipping (if applicable) before mailing the order. The customer will be notified and is responsible for calling our web department to make payment for the shipping charge.
There are two simple ways to make payment:
- Call our web team at (314) 477-5556 to make payment over the phone.
- We can email you an invoice, where you can easily pay shipping charges through our secure website.